Frequently Asked Questions
1. Where do the products come from?
All our products are sourced ethically and sustainably in Zanzibar. Each product reflects the story and work of its creator.
2. Are the products handmade?
Yes! All products are handmade using traditional techniques, making each piece unique.
3. How do my purchases support communities?
Every purchase contributes to the education, health and sustainable development projects of producing communities.
4. What are the shipping and delivery options?
We currently only ship within Türkiye. Shipping times vary by region, and you'll be notified via email once your order is confirmed.
5. What is the return and exchange policy?
If you are not satisfied with our products, you can request a return or exchange within 14 days of delivery. A detailed return policy is available on our return policy page.
6. Why are product stocks limited?
Many items are handmade and produced in limited editions, ensuring each product is unique and sustainable.
7. Is there a gift wrapping option?
Yes! After placing your order, you can send a gift and add your message by notifying info@collectionsawa.com.
8. What should I do if I have a problem with the product when my order arrives?
If you contact us via e-mail at info@vassalam.shop, the problem will be solved as quickly as possible.
